Worldwide spending on customer experience and relationship management (CRM) software grew 15.6% to reach $48.2 billion in 2018, according to research from Gartner, Inc. CRM remains both the largest and the fastest growing enterprise application software category. The global CRM Outsourcing market is to grow at CAGR of 6% with the annual revenue expected to reach $84 billion by 2022. Here are the top 10 CRM software companies in 2018.
Industry-specific and extensively researched technical data (partially from exclusive partnerships).
A paid subscription is required for full access.
A paid subscription is required for full access.
Market share of vendors customer relationship management (CRM) software worldwide from 2012 to 2018
Salesforce dominated the worldwide CRM market with a 19.5% market share in 2018, over double its nearest rival, SAP, at 8.3% share. Jun 19, 2018 The post ERP Software Market 2018 Global Trends, Statistics, Size, Share, Regional Analysis by Key Players Industry Forecast by Installation, Application, Industry Verticals by Market.
The statistic shows the market share of vendors in the global customer relationship management software market from 2012 to 2018. SAP had a market share of 19.5 percent in 2018.
Overall, 2018 will be seen as the start of something new for CRM software. The market is continuing to rise along with the implementation of AI, which will make CRM software a much smarter solution for businesses interested in improving customer experience, generating sales, and acquiring better forecasts for better business plans. At the end of 2018, Customer Relationship Management (CRM) software revenues overtook database management systems to become the largest of all software markets. And with revenues expected to reach over $80 billion by 2025, it’s no surprise that CRM is the fastest growing software market. So, where do these projections come from?
Show moreMarket share of vendors customer relationship management (CRM) software worldwide from 2012 to 2018
salesforce.com | SAP | Oracle | Adobe | Microsoft | IBM | Others | |
---|---|---|---|---|---|---|---|
- | - | - | - | - | - | - | - |
- | - | - | - | - | - | - | - |
- | - | - | - | - | - | - | - |
- | - | - | - | - | - | - | - |
- | - | - | - | - | - | - | - |
- | - | - | - | - | - | - | - |
salesforce.com | SAP | Oracle | Adobe | Microsoft | IBM | Others | |
---|---|---|---|---|---|---|---|
- | - | - | - | - | - | - | - |
- | - | - | - | - | - | - | - |
- | - | - | - | - | - | - | - |
- | - | - | - | - | - | - | - |
- | - | - | - | - | - | - | - |
- | - | - | - | - | - | - | - |
![Crm Software Market Share 2018 Crm Software Market Share 2018](https://www.fleetprofile.com/wp-content/uploads/2016/05/Installed_base_CRM.png)
You need a Premium Account for unlimited access.
- Full access to 1m statistics
- Incl. source references
- Available to download in PNG, PDF, XLS format
only $49 / month *
Oct 31, 2018 (Heraldkeeper via COMTEX) -- Summary
WiseGuyReports.com adds “Customer Relationship Management (CRM) Software Market 2018 Global Analysis, Growth, Trends and Opportunities Research Report Forecasting to 2023” reports to its database.
Software Marketplace
This report provides in depth study of “Customer Relationship Management (CRM) Software Market” using SWOT analysis i.e. Strength, Weakness, Opportunities and Threat to the organization. The Customer Relationship Management (CRM) Software Market report also provides an in-depth survey of key players in the market which is based on the various objectives of an organization such as profiling, the product outline, the quantity of production, required raw material, and the financial health of the organization.
This report focuses on the global Customer Relationship Management (CRM) Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Relationship Management (CRM) Software development in United States, Europe and China.
Customer relationship management (CRM) software refers to a type of enterprise software that comprises a wide range of applications as well as software that will aid companies in managing customer interaction, support, and data, automating sales and marketing, and accessing and managing key business information with respect to partners, vendors, and employees.
The global CRM software market is dominated by SAP AG, SalesForce.Com, and Oracle. Of these three, SAP AG has emerged as the leader over the years, accounting for a 20% share of the overall CRM software market. Other participants playing a significant role in the growth of the CRM software market include Adobe Systems Incorporated, Microsoft Corporation, The International Business Machines Corporation (IBM), Amdocs, and SAS Institute.
The global CRM software market is dominated by SAP AG, SalesForce.Com, and Oracle. Of these three, SAP AG has emerged as the leader over the years, accounting for a 20% share of the overall CRM software market. Other participants playing a significant role in the growth of the CRM software market include Adobe Systems Incorporated, Microsoft Corporation, The International Business Machines Corporation (IBM), Amdocs, and SAS Institute.
The key players covered in this study IBM Corp. Oracle Corp. Wipro Limited Tata Consultancy Services Limited Microsoft Inc. Salesforce.com Inc. NetSuite Inc. Nimble Inc. SugarCRM Inc. SAP SE Amdocs Ltd. Sage CRM Solutions Ltd. Ramco Systems Ltd.
Market segment by Type, the product can be split into Cloud
On-Premises
On-Premises
Market segment by Application, split into BFSI
Government
Retail
Healthcare
Manufacturing
Other Applications
Government
Retail
Healthcare
Manufacturing
Other Applications
Market segment by Regions/Countries, this report covers United States
Europe
China
Japan
Southeast Asia
India
Central & South America
Europe
China
Japan
Southeast Asia
India
Central & South America
Request a Sample Report @ https://www.wiseguyreports.com/sample-request/3366457-global-customer-relationship-management-crm-software-market-size
Major Key Points in Table of Content
1 Report Overview 1.1 Study Scope 1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Relationship Management (CRM) Software Market Size Growth Rate by Type (2013-2025)
1.4.2 Cloud
1.4.3 On-Premises
1.5 Market by Application
1.5.1 Global Customer Relationship Management (CRM) Software Market Share by Application (2013-2025)
1.5.2 BFSI
1.5.3 Government
1.5.4 Retail
1.5.5 Healthcare
1.5.6 Manufacturing
1.5.7 Other Applications
1.6 Study Objectives
1.7 Years Considered
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Relationship Management (CRM) Software Market Size Growth Rate by Type (2013-2025)
1.4.2 Cloud
1.4.3 On-Premises
1.5 Market by Application
1.5.1 Global Customer Relationship Management (CRM) Software Market Share by Application (2013-2025)
1.5.2 BFSI
1.5.3 Government
1.5.4 Retail
1.5.5 Healthcare
1.5.6 Manufacturing
1.5.7 Other Applications
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends 2.1 Customer Relationship Management (CRM) Software Market Size
2.2 Customer Relationship Management (CRM) Software Growth Trends by Regions
2.2.1 Customer Relationship Management (CRM) Software Market Size by Regions (2013-2025)
2.2.2 Customer Relationship Management (CRM) Software Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
2.2 Customer Relationship Management (CRM) Software Growth Trends by Regions
2.2.1 Customer Relationship Management (CRM) Software Market Size by Regions (2013-2025)
2.2.2 Customer Relationship Management (CRM) Software Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
….
12 International Players Profiles 12.1 IBM Corp. 12.1.1 IBM Corp. Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Relationship Management (CRM) Software Introduction
12.1.4 IBM Corp. Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.1.5 IBM Corp. Recent Development
12.2 Oracle Corp. 12.2.1 Oracle Corp. Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Relationship Management (CRM) Software Introduction
12.2.4 Oracle Corp. Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.2.5 Oracle Corp. Recent Development
12.3 Wipro Limited 12.3.1 Wipro Limited Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Relationship Management (CRM) Software Introduction
12.3.4 Wipro Limited Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.3.5 Wipro Limited Recent Development
12.4 Tata Consultancy Services Limited 12.4.1 Tata Consultancy Services Limited Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Relationship Management (CRM) Software Introduction
12.4.4 Tata Consultancy Services Limited Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.4.5 Tata Consultancy Services Limited Recent Development
12.5 Microsoft Inc. 12.5.1 Microsoft Inc. Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Relationship Management (CRM) Software Introduction
12.5.4 Microsoft Inc. Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.5.5 Microsoft Inc. Recent Development
12.6 Salesforce.com Inc. 12.6.1 Salesforce.com Inc. Company Details
12.6.2 Company Description and Business Overview
12.6.3 Customer Relationship Management (CRM) Software Introduction
12.6.4 Salesforce.com Inc. Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.6.5 Salesforce.com Inc. Recent Development
12.7 NetSuite Inc. 12.7.1 NetSuite Inc. Company Details
12.7.2 Company Description and Business Overview
12.7.3 Customer Relationship Management (CRM) Software Introduction
12.7.4 NetSuite Inc. Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.7.5 NetSuite Inc. Recent Development
12.8 Nimble Inc. 12.8.1 Nimble Inc. Company Details
12.8.2 Company Description and Business Overview
12.8.3 Customer Relationship Management (CRM) Software Introduction
12.8.4 Nimble Inc. Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.8.5 Nimble Inc. Recent Development
12.9 SugarCRM Inc. 12.9.1 SugarCRM Inc. Company Details
12.9.2 Company Description and Business Overview
12.9.3 Customer Relationship Management (CRM) Software Introduction
12.9.4 SugarCRM Inc. Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.9.5 SugarCRM Inc. Recent Development
12.10 SAP SE 12.10.1 SAP SE Company Details
12.10.2 Company Description and Business Overview
12.10.3 Customer Relationship Management (CRM) Software Introduction
12.10.4 SAP SE Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.10.5 SAP SE Recent Development 12.11 Amdocs Ltd. 12.12 Sage CRM Solutions Ltd. 12.13 Ramco Systems Ltd.
12.1.2 Company Description and Business Overview
12.1.3 Customer Relationship Management (CRM) Software Introduction
12.1.4 IBM Corp. Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.1.5 IBM Corp. Recent Development
12.2 Oracle Corp. 12.2.1 Oracle Corp. Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Relationship Management (CRM) Software Introduction
12.2.4 Oracle Corp. Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.2.5 Oracle Corp. Recent Development
12.3 Wipro Limited 12.3.1 Wipro Limited Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Relationship Management (CRM) Software Introduction
12.3.4 Wipro Limited Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.3.5 Wipro Limited Recent Development
12.4 Tata Consultancy Services Limited 12.4.1 Tata Consultancy Services Limited Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Relationship Management (CRM) Software Introduction
12.4.4 Tata Consultancy Services Limited Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.4.5 Tata Consultancy Services Limited Recent Development
12.5 Microsoft Inc. 12.5.1 Microsoft Inc. Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Relationship Management (CRM) Software Introduction
12.5.4 Microsoft Inc. Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.5.5 Microsoft Inc. Recent Development
12.6 Salesforce.com Inc. 12.6.1 Salesforce.com Inc. Company Details
12.6.2 Company Description and Business Overview
12.6.3 Customer Relationship Management (CRM) Software Introduction
12.6.4 Salesforce.com Inc. Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.6.5 Salesforce.com Inc. Recent Development
12.7 NetSuite Inc. 12.7.1 NetSuite Inc. Company Details
12.7.2 Company Description and Business Overview
12.7.3 Customer Relationship Management (CRM) Software Introduction
12.7.4 NetSuite Inc. Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.7.5 NetSuite Inc. Recent Development
12.8 Nimble Inc. 12.8.1 Nimble Inc. Company Details
12.8.2 Company Description and Business Overview
12.8.3 Customer Relationship Management (CRM) Software Introduction
12.8.4 Nimble Inc. Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.8.5 Nimble Inc. Recent Development
12.9 SugarCRM Inc. 12.9.1 SugarCRM Inc. Company Details
12.9.2 Company Description and Business Overview
12.9.3 Customer Relationship Management (CRM) Software Introduction
12.9.4 SugarCRM Inc. Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.9.5 SugarCRM Inc. Recent Development
12.10 SAP SE 12.10.1 SAP SE Company Details
12.10.2 Company Description and Business Overview
12.10.3 Customer Relationship Management (CRM) Software Introduction
12.10.4 SAP SE Revenue in Customer Relationship Management (CRM) Software Business (2013-2018)
12.10.5 SAP SE Recent Development 12.11 Amdocs Ltd. 12.12 Sage CRM Solutions Ltd. 12.13 Ramco Systems Ltd.
At any Query @ https://www.wiseguyreports.com/enquiry/3366457-global-customer-relationship-management-crm-software-market-size
Continued….
Contact Us: [email protected] Playstation 2 games list.
Crm Software Market Share 2018 Rockwell
Ph: +1-646-845-9349 (US); Ph: +44 208 133 9349 (UK)
The post Global Customer Relationship Management (CRM) Software Market: key Vendors, Trends, Analysis, Segmentation, Forecast to 2018-2023 appeared first on Herald Keeper.
Software Market Share
From MarketWatch